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Recent Box incidents

• [Medium] Issue with multiple Box Services · Oct 20, 2026, 02:19 UTC · resolved, major impact, lasted 1 h 29 min

  After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

• [Major] Issue with Box Drive · Oct 15, 2026, 08:30 UTC · resolved, major impact, lasted 4 h 11 min

  After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

• [Critical] Issues with Multiple Box Services · Oct 8, 2026, 09:27 UTC · resolved, critical impact, lasted 5 min

  After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

• [Medium] Issue with Enterprise Event Reports · Oct 8, 2026, 01:48 UTC · resolved, major impact, lasted 2 h 6 min

  After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you…

• [Medium] Issue with multiple reports · Sep 30, 2026, 18:08 UTC · resolved, major impact, lasted 116 h 1 min

  After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

• [Medium] Issue with File Requests · Oct 1, 2026, 10:00 UTC · postmortem, major impact, lasted 0 min

  We recently addressed issues affecting File Requests in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On October 1, 2026 between 2:50 AM and 3:30 AM PT, some customers may have…

• [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads · Sep 29, 2026, 14:15 UTC · resolved, critical impact, lasted 1 h 14 min

  From approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be…

• [Medium] Issues with Box Notes · Sep 28, 2026, 10:04 UTC · postmortem, major impact, lasted 28 min

  We recently addressed issues affecting Box Notes in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On September 28, 2026, beginning at 2:35 AM PDT, during a routine maintenance…

• [Minor] Issue with Admin Reporting · Sep 4, 2026, 02:10 UTC · postmortem, minor impact, lasted 53 min

  We recently addressed issues affecting Admin Reports on AI usage reporting. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:30 PM PDT and 7:59 PM PDT on September 3, 2026,…

• [Medium] Issues with Box Hubs Shared Links · Aug 28, 2026, 08:20 UTC · postmortem, major impact, lasted 1 h 40 min

  _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ Between August 27, 2026 at 11:18 PM PDT and August 28, 2026…

• [Critical] Issue with Downloads · Aug 25, 2026, 06:53 UTC · postmortem, critical impact, lasted 44 min

  We recently addressed issues affecting Downloads \(including ZIP downloads\) in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between August 24, 2026 at 11:25 PM PDT and August…

• [Medium] Issue with Uploads · Aug 24, 2026, 21:21 UTC · postmortem, major impact, lasted 41 min

  We recently addressed issues affecting file uploads and other write operations within Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 02:03 PM and 02:24 PM PDT on August 24,…

• [Minor] Issue with Logins & Files Page · Aug 24, 2026, 15:30 UTC · postmortem, minor impact, lasted 2 h 0 min

  Between 3:44 PM and 4:27 PM PDT on August 19, 2026 and 10:28 AM and 11:21 AM PDT on August 24, 2026, some users may have experienced intermittent errors with some Box features, including Logins, Uploads, Downloads, and Box Sign. The issues occurred after a rapid surge of…

• [Medium] Issue with Microsoft Office Integration and Box Edit · Aug 20, 2026, 00:31 UTC · postmortem, major impact, lasted 1 h 13 min

  We recently addressed issues affecting Box Edit, Microsoft Office Online, iWork, and other integrations in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. ‌ Between 04:17 PM PDT and…

• [Medium] Issues with Multiple Box Services · Aug 19, 2026, 22:00 UTC · postmortem, major impact, lasted 0 min

  _Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 19, 2026 between 3:44pm PDT to 3:49pm PDT, some…

Source: Box, Box’s public status page, read Oct 24, 2026, 18:03 UTC. Uptimely is not affiliated with Box; incident text is Box’s own.

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